Frequently Asked Questions
Frequently Asked Questions
Have questions about how PawnFind.com works? You’re in the right place. Below you’ll find answers to the most common questions from pet owners and hosts. If you need more help, our support team is always here for you.
At PawnFind.com, we prioritize simplicity, trust, and peace of mind. We know that finding the right place for your pet can be stressful, so we’ve built a platform that makes it easy to browse, book, and connect with verified hosts—anytime, anywhere.
We accept all major credit and debit cards through Stripe, our secure payment processor. All transactions are encrypted and processed instantly when you confirm a booking.
You can manage your payment methods from your account dashboard. Simply go to “Billing Settings” and update or remove your saved cards.
Booking a pet stay takes just a few minutes. Once you select a host and confirm availability, payment is processed and your reservation is secured.
Bookings are non-refundable, but you may cancel from your account dashboard. Hosts may offer flexible rescheduling options depending on their policy
Our support team is available via email at {email}. We’re here to help with any questions about bookings, hosting, or platform use.
Some hosts may offer transportation for pets as an added service. You can filter listings by “Pick-up & Drop-off” or check the host’s profile for availability
Most hosts welcome dogs and cats, while some may accept other small animals like rabbits or birds. Each listing includes pet type details so you can book with confidence.
All hosts go through a verification process that includes identity checks, profile reviews, and agreement to our hosting standards. We also encourage pet owners to leave honest reviews after each stay.
Yes. You can contact hosts directly through their listing page to ask questions, confirm availability, or discuss your pet’s specific needs before making a reservation
We recommend bringing your pet’s food, leash, bedding, toys, and any medications or instructions. Hosts appreciate clear guidance to ensure your pet feels comfortable and cared for.
You can sign up as a host by clicking “Become a Host” and completing your profile. Once approved, you’ll be able to list your space, set your availability, and start receiving bookings.
Absolutely. All transactions are processed through Stripe, a trusted global payment provider. We do not store your credit card information, and all data is encrypted for maximum security.